How do I sign up and what's involved?
You sign up by clicking here (simply providing your personal, bank and login details) and purchase your Chip & PIN Reader. It takes just a few minutes to sign up.
Which smartphones and tablets are supported?
A large range of different smartphones and tablets have been tested on different operating system versions and we know that they work with the Chip & PIN Reader. The Service Providers won't guarantee that your device (and OS version) will work if it's not on the list. To see the latest list of supported smartphones and tablets, click here.
The apps are not allowed to be used on a jailbroken or rooted device.
The Chip & PIN Reader should work with most but not all Android smartphones and tablets which have Bluetooth and an Internet connection and where the app can be downloaded.
If your phone is not on the list and you are no longer in contract, please contact us by clicking here to see what we can offer you in the latest smartphones and tablets on contract for your business.
How quickly will I receive my Chip & PIN Reader?
You will receive your Chip & PIN Reader usually within 72 hours but frequently within 48 hours.
How soon can I start taking mobile card payments?
Once your Chip & PIN Reader arrives, charge it up for at least 4 hours and download the app from the appropriate online app store.
Once the Chip & PIN Reader is fully charged, switch it on and then you can connect it wirelessly to your tablet or smartphone as a Bluetooth device. You could potentially be taking card payments the same day your Chip & PIN Reader arrives.
Are there any minimum and maximum limits on transactions?
Yes, the minimum is £1 and maximum is £5000 per transaction for Business Accounts with a £200,000 per day transaction limit.
How soon after I process a payment will the customer's funds be credited to my bank account?
A maximum of £25,000 is available on your bank account three working days after the transactions were made.
If the transactions are for more than £25,000, then another maximum of £25,000 will be deposited to you the following working day after the first deposit was made. This will continue until all funds have been deposited.
You can choose how frequently (daily, weekly or monthly) you would like to receive deposits. The money will be available in your bank account two working days after it has been deposited.
I do not have great mobile coverage where I am based, will my Chip & PIN Reader still work?
The Chip & PIN Readers use a smartphone or tablet's 3G or 4G connection. If mobile coverage is not strong enough to provide one of these connection types then Chip & PIN Reader can use a smartphone or tablet's WiFi connection as an alternative to process mobile card payments.
Can I use the Chip & PIN Reader for taking card payments over the phone or via mail order?
Currently, the providers' terms and conditions prohibit anyone from taking card card payments over the phone or via mail order. If you need a separate facility for this, we have a range of different automated online, virtual terminal and automated phone card payment options available. Please contact us for further information.
